Privacy Policy - Fatafat France

Fatafat France is committed to protecting your privacy and ensuring a safe shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, mobile apps, or services. By accessing or using Fatafat France, you agree to the practices outlined here.

Last updated: August 2025

1. Introduction

At fatafat.fr (“we”, “our”, or “the Site”), protecting your privacy and personal data is a top priority. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our services in France.

2. Scope

This policy applies to all personal data collected through:

• Our website and/or mobile application;
• Email, SMS, and other communications;
• Related services provided by fatafat.fr.
• It does not apply to services or practices of third parties that we do not control.

3. Consent

By using our services, you consent to the processing of your personal data as described in this policy. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

4. Data We Collect

a) Data you provide directly

• Personal information: name, postal address, email, phone number, password, and optionally your date of birth.
• User content: order history, preferences, contacts (only with their explicit consent).
• Correspondence: messages to customer service, participation in surveys, contests, etc.

b) Data collected automatically

• Device-related data: IP address, browser type, device model, OS version.
• Usage information: pages visited, time spent, clicks, language settings, time zone.
• Location data: precise geolocation (only with your consent) to enhance delivery and user experience.
• Cookies, web beacons (pixel tags), advertising identifiers for personalization and analytics.

c) Data from third parties

• Social login providers (Google, Facebook, etc.): only the data you allow us to access.
• Partners or vendors: for analytics, logistics, marketing (in line with GDPR obligations).

5. Purpose of Data Processing

We process your data to:

• Provide our services: fulfill orders, manage deliveries, customer support, transactional communication.
• Personalize your experience: offer tailored recommendations and promotions.
• Ensure platform security: detect fraud, manage incidents, perform audits.
• Marketing (with consent): send newsletters, promotional offers (opt-out available at any time).
• Analytics and improvement: understand usage patterns, improve services and marketing performance.
• Comply with legal obligations: tax, commercial, and consumer law requirements.

6. Legal Basis for Processing

• Performance of a contract: processing necessary to fulfill your orders.
• Your consent: for marketing communications, non-essential cookies, and location tracking.
• Legitimate interests: for service improvement, fraud prevention (balanced against your rights).
• Legal compliance: to meet legal requirements and respond to requests from authorities.

7. Who We Share Data With

We may share your data with:

• Service providers: for payment, delivery, hosting, analytics, customer service.
• Marketing partners, only with your explicit consent.
• Government authorities or regulators, if required by law.
• Aggregated or anonymized data: for statistical or reporting purposes (not linked to identifiable individuals).

8. Security & Data Retention

• We use technical and organizational safeguards (encryption, secure servers) to protect your data.
• Data is retained for as long as necessary to fulfill the purposes outlined, and to comply with French legal obligations (e.g. tax, contracts). After that, it is securely deleted or anonymized.

9. Your Rights (under GDPR)

You have the following rights regarding your personal data:

1. Access, rectify, or erase your personal data.
2. Data portability: receive your data in a structured, machine-readable format.
3. Restrict processing under certain conditions.
4. Object to processing (especially for direct marketing).
5. Withdraw your consent at any time.
6. Lodge a complaint with the CNIL (France’s data protection authority): www.cnil.fr

To exercise these rights, please contact our Data Protection Officer (DPO) at [email protected].

10. Account Deletion

You may request to delete your account and associated data at any time via [email protected] or directly through your account settings. Note: Certain records may be retained as required by law (e.g., invoices, fraud records).

11. Cookies and Tracking Technologies

We use:

• Essential cookies: necessary for site functionality.
• Analytical and advertising cookies: to understand usage and offer targeted ads.

You can accept or reject cookies via our cookie banner or your browser settings. A cookie management tool is also available on our site.

12. Changes to this Policy

We may update this Privacy Policy periodically. Significant changes will be notified on the website and/or via email. The updated date will always appear at the top of the policy.

Contact Us

If you experience any issues questions, concerns, or complaints, please contact us at [email protected]

Address: 1 Avenue Louis Blériot, 93120 La Courneuve

Disclaimer

Every effort is made to maintain the accuracy of all information. However, actual product packaging and materials may contain more and/or different information. The color of the product displayed in the image may differ from that received in the order. It is recommended not to solely rely on the details presented.